The things people ring us about

No. Our technicians are factory trained and the log book stamps we issue are accepted by the manufacturer. A warranty depends on the scheduled servicing being carried out properly and recorded, not on where in the country it happened. You do not need to freight a bike to Perth to keep a warranty alive.

More often than the manufacturer schedule assumes, because that schedule is written for sealed roads and moderate temperatures. As a guide we suggest oil and filter at 4,000 km rather than 6,000, or 3,000 km if the bike sees regular gravel. Chains want cleaning and lubricating every 300 km on unsealed roads.

Servicing more often than specified never voids a warranty. Servicing less often can.

Yes. We are the only motorcycle workshop for a considerable distance, so a good portion of our work is on machines we have never stocked, including other Japanese marques, European bikes belonging to travellers, and farm and station equipment.

There are jobs that need model specific tooling or manufacturer software we do not have, and in those cases we will tell you on the phone rather than pull the bike apart first.

Broome is 2,200 kilometres from Perth and everything arrives by road. A non-stock part is typically several days. Freight to Derby or Fitzroy Crossing adds one to two business days on top, Port Hedland and Karratha two to three, and Halls Creek or Kununurra three to four.

Between December and March road closures can add days or occasionally weeks to any of those figures.

Because a part we do not have is a bike off the road for the best part of a week. We deliberately carry deeper stock than a city dealership of the same size, particularly in the consumables that fail up here: chains, sprockets, air filters, tubes, brake pads and tyres.

It ties up money, and it means most jobs are finished the day the bike comes in.

Yes. We freight across the Kimberley and into the Pilbara every week. Ring the counter with the make, model and year, and the part number off the old item if you have it.

Special orders on non-stock items are paid up front, because a part for a model nobody else in town rides will otherwise sit on our shelf indefinitely.

Ride-away pricing in the north west depends on freight, pre-delivery, registration and whatever campaign the manufacturer is running at the time. A published figure would be misleading more often than it was accurate, so we quote per machine instead.

Ring the sales counter for current pricing and what is physically on the floor.

Yes. A used bike from a remote town has usually worked harder than the same model from a city, so we inspect anything we take in and value it on condition rather than on the odometer alone.

We look particularly at chain and sprockets, the air filter and airbox, corrosion at fasteners, fork seals and bearings, wiring, and whether the log book has been stamped.

Ring before you leave. We would far rather tell you on the phone that a part is three days away than have you find out after six hours in the car.

If you are trailering a bike down for work, book it in so the workshop holds a slot and the likely parts are already ordered.

Almost certainly not. Unregistered machines that never go on a road are not covered by a road policy at all and need separate off road or farm machinery cover. Competitive and organised events such as club days and motocross meets are also excluded from nearly every standard policy.

We are not licensed financial advisers and cannot tell you which policy suits you, but we can supply the machine details your insurer will ask for. There is more detail on the insurance page.

Flood and water damage is excluded by most policies, and a submerged bike is frequently written off rather than repaired. Between December and March in this part of the country that is not a hypothetical risk.

Check your product disclosure statement before the wet season rather than after a crossing.

A helmet, boots, gloves and a chest protector, bought at the same time as the bike and fitted properly. Fitting matters more than brand.

A helmet that is too large is not protective, and gear that is uncomfortable will be argued about every single time.

Quad incidents are a significant cause of serious injury on rural properties in Australia, and most of them happen at low speed on ground the rider knew well.

Operator protection devices, helmets, appropriate machine selection and training all reduce that risk. We would rather sell a smaller machine with the right protection than a larger one without it.

Monday to Friday 8:00am to 5:00pm, and Saturday 8:30am to 12:00pm. We are closed Sundays and public holidays.

Between December and March we occasionally close early when a cyclone warning is issued for the Broome area, so ring ahead if a warning is current.